good governance business environment education employment roma integration taxation welfare

Measuring discrimination against the Roma in public services

The project aimed to contribute to tackle discrimination that Roma face in accessing public services (such as social services, education or public housing) by generating reliable evidence and building NGO capacities in monitoring discrimination.

The project tested the use of the mystery shopping method in three EU member states – Bulgaria, the Czech Republic and Hungary. Mystery shopping can be relatively easily implemented by grassroots NGOs and used to monitor discrimination in a regular and systematic way.

The project produced guidelines on using the method, training of NGOs, national reports and a policy brief on improving Roma’s access to public services.

The BI led on developing the data collection method and the data analysis. Further detail is available at

Project details

The "New methods in data collection on discrimination against Roma in public services" project is funded by the European Union's “Justice” (2014-2020) and “Rights, Equality and Citizenship” (2014-2020) Programs and coordinated by the Central European University (CEU). Partners include the Autonomia Foundation (HU), the AMALIPE Center for Interethnic Dialogue and Tolerance (BG), ROMEA, O.P.S. (CZ) and BI.

ClientDG Justice and Consumers
Project leader Ágota Scharle
Duration01/05/2020 - 28/02/2022