High quality IT systems to improve coordination of employment and social services


Employment and social services need to be better coordinated to be able to support jobseekers in fast-changing labour markets. 

However, integrated services are complicated systems that will only work well, if they are carefully designed. The roles and goals are clear, communication across service units is supported by high quality IT, and counsellors are encouraged to cooperate.

These were the highlights of a presentation by BI expert Ágota Scharle at a seminar for social policy experts and practitioners organised by ESN in Vienna, on 5-6 November.

For further details please visit the project page or the underlying study.